Electronic & Dolls

Perfume

Sunglass

Shoes

Earphone

POP/LABUBU

Bag

Bag

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FAQ

What payment methods do you accept? Is it secure?

A: We accept all major payment options:

  • International credit cards (Visa/Mastercard/Amex) via Stripe

  • PayPal (Goods & Services protection)

  • Local payment methods (SEPA, iDEAL, GrabPay)
    All transactions are PCI-DSS compliant with 256-bit SSL encryption. We never store your full card details.

How long will delivery take? Can I track my order?

Standard shipping times:

  • Asia: about15 business days (DHL Express)

  • Europe/North America: 8-20days (including customs)

  • Rest of world: 7-10 days
    You'll receive a tracking link via email with 17Track/AfterShip integration for real-time updates.

What's your return policy if I'm not satisfied?

✓ 15-day no-questions-asked returns (unused items)
✓ 30-day free replacements for defects
Note: Return shipping costs are buyer's responsibility. See full Return Policy.

What do I need for warranty claims?

 Simply provide:
① Order number
② Clear video/photos of the issue
We'll respond with solutions within 24 business hours.

How is my personal data protected?

We comply with GDPR and CCPA regulations:

  • End-to-end encrypted data transmission

  • Strict no-third-party-sharing policy

  • Right-to-be-forgotten requests honored within 72h

Do you offer wholesale discounts?

Volume discounts available:

  • 10% off orders over $1000

  • 15% off orders over $2000
    Contact our B2B team:
    WhatsApp: +86 19186706454
    Email: dengdenny646@gmail.com